One flat, transparent commission — automatically deducted from every order.
A simple model: one commission
No subscriptions, no hidden fees, no cost to sign up, post orders, or receive offers. Qurtas earns only a 10% commission on each paid, successful order — deducted from the provider's share. The customer always pays the agreed price in full; the 10% is taken from what the provider receives, not added on top.
When the commission is taken
The commission is applied at the moment the customer's payment succeeds. At that instant the provider's net share (90%) is held in the platform's escrow account until the order completes or is cancelled, while the 10% moves immediately to Qurtas as an operational service fee.
The commission is non-refundable
The 10% platform fee is non-refundable in every scenario: cancellations before work starts, mutual cancellations after work starts, and dispute resolutions. Any refund — when one is due — is always calculated against the provider's net share (90%) alone. This mirrors what is written in the Cancellation & Refund Policy.
Full transparency before payment
Before any payment is completed, you see the full breakdown clearly: what you pay, the provider's net share, and the platform commission. Every payment is recorded in your wallet with a financial reference you can review at any time.
Worked example
On an order priced at 100 SAR with a 10% commission:
| Item | Amount |
|---|---|
| Customer pays | 100 |
| Platform commission (10%) | − 10 |
| Provider receives (net) | 90 |
Amounts are in Saudi Riyal. The numbers above are illustrative only — the same percentage applies to any order value.
For cancellation and refund details see the Cancellation & Refund Policy, and for the general terms see the Terms & Conditions.